Coronavirus Policy 2020



Coronavirus update


Following recent Government Guidelines our practice remains open for essential medical and emergency treatments only.


We are working to continue to safely provide our services whilst ensuring that we protect the health of all parties involved. The ways in which we work have been changed to ensure the deliverance of vital care for your pet whilst minimising risks to clients and colleagues.


Should you require our services, please read the following:

  • We are offering telephone consultations for non-emergencies.

  • Please contact the practice before planning on travelling to us, we can advise you on the approach to be taken and how your pet may be seen safely.

  • If a visit to the practice is suggested, please remain in your vehicle on arrival. Give us a call to inform us of your arrival. A member of staff will collect your pet and a vet will call to discuss findings of your pet’s clinical examination.

  • If you are requiring a home visit please contact us to discuss options of how this may be safely conducted.

  • Vaccinations and neutering will be offered on the basis of an individual risk assessment by one of our vets and may be performed when deemed essential to the prevention of imminent disease or distress.

  • To minimise visits to the practice we offer delivery of pet medications and prescription foods. Please call to arrange and care to allow at least 72 hours for these to be processed.

  • We are only accepting card payments to help minimise contact between you and our colleagues these may be taken over the phone.


Our policies are constantly being reviewed with respect to Government and British Veterinary Association guidelines.


Please rest assured that we have changed the way in which we work to ensure the safety of our clients and staff. We endeavour to continue to provide the best care for your pets and are available to discuss any concerns which you may have.


Call us with any queries/concerns:

01983 212999

CONTACT

Phone

Address

Opening Hours

Area of Service

01983 212 999

The Mobile Vet Limited

IW Pet Centre

 Watergate Road

Newport

Isle of Wight 

PO30 1XP

Monday - Friday

8.30am - 5.30pm

​Saturday

9.00am - 1.00pm

Emergencies - 24/7

Isle of Wight

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Company's registered name: Independent Vetcare Ltd  -  Registered number: 07746795  -  Registered Address: The Chocolate Factory, Keynsham, Bristol BS31 2AU

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