Frequently asked questions
HOW BIG IS THE MOBILE SURGERY AND WILL YOU BE ABLE TO ACCESS MY PREMISES?
If your property is difficult for a large vehicle to access there are always alternatives. We can see you at a friend or relatives house if you like or we can park nearby if you just need a house visit. If you have concerns about access please give us a call to describe your location, we may come and take a look prior to your appointment to ensure access will not be an issue. There is also an option to visit us at our central base if access is an issue.
WILL IT BE MORE EXPENSIVE BECAUSE YOU ARE COMING TO MY HOME?
No! Our prices have taken the cost of a visit in to account. This means you can make savings, particularly if you are a multi pet household. We are committed to providing excellent value for money to our clients. Remember, you will only pay the visit fee (which is significantly less than any other vets!) once per visit so if the cost of a visit and one/two consultation/s is the same as the cost of one/two consultation/s elsewhere, for every subsequent consultation, vaccination, etc. you are saving money!
If operations or more invasive diagnostics are required we encourage clients to bring their pets to our base premise in Newport; we can still perfom operations, etc. at you premise in the mobile surgery but there will be a premium for this service compared to taking them into our base.
WHAT HAPPENS IF I HAVE AN EMERGENCY - WILL YOU BE ABLE TO GET TO ME QUICKLY?
Yes, we always have our mobile phones on us and have four vets covering the Island. Routine appointments can always be reshuffled to accommodate emergencies, just like in a normal practice!
DO YOU PROVIDE CREDIT?
Unfortunately we do not, payment is required at the time of service.
DO YOU PROVIDE EMERGENCY CARE?
Yes, 24 hour emergency service is included and we have four veterinary surgeons so we can reach you whenever you need us.
CAN YOU REALLY OPERATE ON MY ANIMAL IN YOUR MOBILE SURGERY?
Of course! The mobile veterinary surgery has been custom designed to perform operations in. It is a similar concept to mobile operating units for charities based on the mainland which drive around performing multiple neuters and is fully equipped with all facilities required. Please note, there is a premium fee to pay for operations to be performed in the mobile surgery compared to bringing them to our base in Newport.
WHAT IF MY PET NEEDS HOSPITALISATION?
We strive to treat our patients at home wherever possible (like us this is where they are more relaxed and comfortable!) but recognise the need that animals will sometimes require more long term hospitalisation. For more extended hospital stays, pets will be transported to our base hospital facilities where you can rest assured that they will receive the dedicated care and attention that they need. If your pet needs serious medical or surgical attention/more in depth investigation such as MRI scans, spinal surgery, etc. we can arrange immediate emergency referrals to the necessary referral establishments on the mainland with which we have a very close relationship.